American Needs to Fix Their Caribbean Fare Rules – Why is There an Exclusion of Same Day Standbys for Platinums?

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One of the many benefits that we enjoy as elite members of American AAdvantage program is the ability to standby for an earlier flight for free for domestic and Caribbean itineraries. It is a nice benefit when meetings finish early that you can try to take an earlier flight home.

One thing that we have been seeing the last few months with American’s Caribbean fares is the explicit exclusion of Platinum’s from same day standbys with their fare rules.

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Noticed it’s just Executive Platinum / Gold Passengers for the Boston to San Juan itinerary who can standby. Platinums are explicitly excluded. Here’s one from New York – Barbados where standbys are just for Executive Platinum and Gold members.

 

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In the last few months, we have gone through hundreds of fare rules from American for Caribbean travel. All of them have this same exclusion.

Here’s what a normal domestic fare rule looks like:

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Notice that same day standby rules explicitly state that Executive Platinum, Platinum and Gold passengers can standby. While we have not seen or heard of any reports that Platinums have been denied standby benefits from/to the Caribbean, all it takes is one gate agent to read the fare rules while processing the standby requests and, if they follow the fare rules, the Platinum member would be denied the ability to standby.

One of the many reasons why many of us chase elite status is to have benefits like same day standby. While we are pretty sure this is a simple human error, fixing it would be nice to prevent potentially being denied published benefits for Platinum members.

Update with response from AAdvantage:

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That’s great, but it still doesn’t explain why the Caribbean fare rules and domestic fare rules have different verbiage. So can you guys fix it for clarity sake?

Update 6/12/2013 – New Caribbean fares rules that we have been seeing this week. Platinums are included in the fare rules. No debate about the whether it was a forgotten slash on Executive Platinum.

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4 Responses to "American Needs to Fix Their Caribbean Fare Rules – Why is There an Exclusion of Same Day Standbys for Platinums?"

  1. Gary Leff says:

    The general rule is here and includes Platinums.
    http://www.aa.com/i18n/utility/standbyExemptionsList.jsp

    The fare rules are using one word only to describe status level

    Executive (Platinum)
    Platinum
    Gold

    All they are doing is leaving out the Platinum after Executive, so you think when they say Platinum it’s the second word in the top tier status level and it’s actually meant to refer to the mid-tier level. Commas would help but then fare rules have never been written with clarity to the reader in mind.

    • Your Mama says:

      This is clearly a case of human error, however, I disagree with the above post . The fare rule says “EXECUTIVE PLATINUM /GOLD” not “EXECUTIVE /PLATINUM /GOLD.” Note the missing “/”

  2. Aaron Makinen says:

    This is one of those rare instances when Gary Leff is wrong. AA in its copy *never* refers to “Executive Platinum” as merely “Executive.” In fact, when I saw this post, I reposted it on the FB EXP page, and within hours two AA employees acknowledged the error and saw to it that the typo was fixed.

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